Frequently Asked Questions
Common Questions About Your Medicine
What is your return policy?
All sales are final at Texas Original. If you have questions about your dose, side effects or medication interactions, please consult your prescribing physician.
Who should I ask about changing my prescribed dose or formulation?
All dosing and medical questions should be referred to your prescribing doctor.
Are there added sugars, allergens, or artificial ingredients in your products?
Our tinctures are made with simple ingredients and are sugar-free, gluten-free, dye-free and vegan. Our tinctures are made with natural flavors with the exception of our cherry and Sweet Dreams tinctures, which contain very small amounts of artificial flavor. Our gummies are vegan, gluten-free and made without artificial dyes or flavors.
How do I store my medicine?
Store in a cool, dry place. Avoid exposing your medicine to direct sunlight, high humidity environments and extreme heat. We do not recommend refrigerating the medicine.
Why does the color of the oil sometimes seem lighter or darker than previous orders?
Cannabis is a botanical medicine, so there can be slight variations in the plant material from batch to batch. We don’t use any artificial dyes to control for color, so you may see variations. We rigorously test each batch for any contamination prior to bottling to ensure quality and consistency. Color variation does not impact either quality or consistency of your medicine.
Do your products contain terpenes?
Our unflavored tinctures and Sweet Dreams gummies contain terpenes.
Fulfillment for New Patients
I missed my pickup date. How do I reschedule my order?
Due to state regulations, all orders that are not picked up from the pickup location on the confirmed date must be returned to our Austin facility that night. If you missed your pickup, please call us at 512-614-0343 to reschedule. Your order will not be available at the pickup location on another date unless we reschedule it for you.
What do I do if I want to change, cancel or update my order?
If you would like to update your order, please call us at 512-614-0343. Please Note: We do NOT receive messages sent to us via text message.
My doctor has approved my prescription – What are my next steps?
Your prescription has been entered into the Compassionate Use Registry. To place your first order, shop online or call us at 512-614-0343.
What products are available to choose from to fill my prescription?
Your prescription will list which formulation and product your doctor is prescribing. All of our products and flavors by formulation are available on our website at www.texasoriginal.com/shop/.
How long does it take to fill and where can I pick up my prescription?
Orders must be placed by 4 pm if you are picking up at our South Austin dispensary. For all other pick up locations, orders must be placed by 4 pm the previous business day you are planning to pick up your prescription. We recommend placing pickup orders 24-48 hours in advance and deliveries up to 14 days in advance.
How do I get a refill on my medication?
If your doctor has allocated refills on your prescription, you can place an order online or call 512-614-0343. If your prescription has expired, please contact your prescribing doctor. After your doctor has entered your new prescription, please notify us and we will get it ready for you.
What time do I need to place my order for pickup at the South Austin Dispensary?
All orders for same-day pickup at the South Austin Dispensary must be placed by 1 pm that day.
What time do I need to place my order for pickup at one of your pickup locations outside of Austin?
All orders for next-day pickup at one of our pickup locations must be placed by 4 pm the day before you plan to pick up.
Can I walk in and place my order for pick up at your South Austin Dispensary?
We recommend placing your order in advance to ensure that our team has your medicine prepared upon your arrival. Placing your order ahead of time will allow for a quick, easy pickup and check out. If you do decide to walk in and place an order, please note that your order will be placed in the queue and to be prepared as quickly as possible.
How do I place an order on a Saturday or Sunday?
Visit our store to place an order or leave us a voicemail and we will return your message during our customer service hours. All orders placed after customer service hours will be reviewed the following business day. Once your order is reviewed and confirmed, you will receive a text message with details pertaining to your order.
Payment Questions
Is this medicine covered under any insurance plans?
Due to its federal legal status, cannabis medicine is not covered by insurance.
What forms of payment do you accept?
We accept cash, checks and money orders. Checks can be made out to "Compassionate Cultivation, LLC." We also accept payments through AeroPay. Due to the federal legal status of cannabis, we cannot accept credit or debit cards.
Do you offer any discounts?
We offer a first-time patient discount of 20% off your first order and buy one, get one 50% off your second order.* First responders and all military retirees and veterans will also receive a discount of 20% off their order with a proper ID.*
*Buy one, get one is limited to two products at the discounted rate
*Only one discount type may be applied per order
How to Take Your Medicine
What are the potential side effects with this medicine?
While minimal side effects have been reported by patients, we know each person is different. Common, mild side effects include nausea, gastrointestinal issues and sleepiness. Side effects may be more likely to occur if the medicine is taken while dehydrated, on an empty stomach or in too high of a dose. Always start low and go slow to avoid potential side effects. Please speak with your doctor about any concerns or potential interactions with your current medications.
Should I take my medicine with food or water?
There is no indication that taking with or without food/water affects the efficacy of this medicine.
Can I put the tincture into food or drink to consume?
Our tinctures are sublingual – they are formulated to be placed in the cheek or under the tongue and held there as long as possible to maximize absorption in the mouth prior to being swallowed.
Other Questions
Can I travel with my medication?
When traveling in Texas, we recommend keeping your prescription info with you. It’s important to remember that cannabis-based medicine is still a federally illegal substance, so we do not recommend traveling out of state with your medicine.
How is this medicine different from CBD oil available over the counter?
Cannabis is a medicine, and our products are highly regulated to achieve the highest standards of quality, purity and consistency. They are guaranteed to be free of harmful contaminants. In addition, our products are prescribed under the care of a physician to treat your individual symptoms. Your doctor will dictate the most appropriate formulation and dose, considering any potential interactions with current medications.
Do you have any marijuana dispensaries outside of Austin?
In addition to our South Austin dispensary, we offer pickup locations across the state.
What phone number do I call if I need to verify a prescription?
Please call (512) 424-0290 to verify a prescription. This is the direct line to the Compassionate Use Program.