Frequently asked questions

Your prescription has been entered into the Compassionate Use Registry. We don’t receive notifications that active prescriptions have been added, so you’ll call us directly at 512-614-0343 and we’ll walk you through filling your prescription and arrange a pick up or delivery.

Your prescription will list which formulation your doctor is prescribing. All of our products and flavors by formulation are available on our website at www.texasoriginal.com/our-medicine/.

Prescriptions can usually be filled on the same day as requested. Our dispensary is located just south of Austin, and we have additional pickup locations throughout Texas.

Delivery is free of charge if your order is over $250. A fee of $25 is applied if the order is under $250. We also offer several pickup locations across Texas to make receiving your medicine easy. We encourage patients who are able to drive to pick up their medicine and reserve deliveries for those who are unable to drive or leave their homes. Can’t pick up your medicine? Call to find out if you qualify for a home delivery.

Yes. We require a valid ID for all patients upon receipt of the medicine. If someone will be picking up or accepting delivery for you, you must have your physician add them as a caregiver. They will also need to provide ID upon receipt.

The Patient Portal is an online platform where returning patients can manage their account, refill their prescriptions and keep track of their medical cannabis journey all in one place. Are you a first-time patient? Please call our dispensary at 512-614-0343 to fill your first prescription and set up your account. If you are a current patient and have not set up your password yet, please visit our patient portal here and click on “Forgot password”. Then enter the email we have on file for you and you will receive an email with a link to reset your password. If you can’t find it or do not know what email we have on file for you please email us at [email protected] or chat us for assistance.

All dosing and medical questions should be referred to your prescribing doctor.

Our unflavored products contain only cannabis oil extract and USP-grade MCT oil. Our flavored products use all- natural flavorings, with the exception of cherry, which contains very small amounts of artificial flavoring.

Store in a cool, dry place. Avoid direct sunlight and extreme heat; we do not recommend refrigerating the medicine.

Cannabis is a botanical medicine, so there can be slight variations in the plant material from batch to batch. We don’t use any artificial dyes to control for color, so you may see variations. We rigorously test each batch for any contamination prior to bottling to ensure quality and consistency. Color variation does not impact either quality or consistency of your medicine.

All of our formulations are available in either a Pure blend or a Plus Terpenes blend. For more information about our unique terpene profiles, visit: www.texasoriginal.com/understanding-terpenes.

While minimal side effects have been reported by patients, we know each person is different. Common, mild side effects include gastrointestinal issues and mild sleepiness. Please speak with your doctor about any concerns or potential interactions with current medications.

There is no indication that taking with or without food/water affects the efficacy of this medicine. As with other medications, taking on a full stomach could delay the effects.

Our tinctures are sublingual – they are formulated to be placed in the cheek or under the tongue and held there as long as possible to maximize absorption in the mouth prior to being swallowed.

To use an FSA or HSA account, please have the associated PIN with the card to complete the transaction or we can provide you a receipt for reimbursement.

If your doctor has allocated refills, just call the dispensary or request a refill in your Patient Portal. If you need a new prescription, please contact your prescribing doctor. After your doctor has entered your new prescription, please notify us to get it ready for you.

We accept cash, check and money orders. We also accept payments through CanPay and AeroPay. For pick up orders at our Southwest Austin dispensary, we can accept debit and qualifying FSA/HSA accounts with a PIN.

We offer a first-time patient discount of 20% off your first order and buy one, get one 50% off your second order.* First responders and all military retirees and veterans will also receive a discount of 20% off their order with a proper ID.*

*Buy one, get one is limited to two products at the discounted rate

*Only one discount type may be applied per order

When traveling in Texas, we recommend keeping your prescription info with you. It’s important to remember that cannabis-based medicine is still a federally illegal substance, so we do not recommend traveling out of state with your medicine.

Cannabis is a medicine, and our products are highly regulated to achieve the highest standards of quality, purity and consistency. They are guaranteed to be free of harmful contaminants. In addition, our products are prescribed under the care of a physician to treat your individual symptoms. Your doctor will dictate the most appropriate formulation and dose, considering any potential interactions with current medications.

In addition to our Southwest Austin dispensary, we offer pick up locations in other cities and delivery across the state. Please ask our dispensary for details on the closest pick up location when you call to fill your prescription.

Please call (512) 424-0290 to verify a prescription. This is the direct line to the Compassionate Use Program.