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Next-Day Order Cut Off: 3 pm • Click here for help accessing your account

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Next-Day Order Cut Off: 3 pm • Click here for help accessing your account

Shop Now

Next-Day Order Cut Off: 3 pm • Click here for help accessing your account

Shop Now

Frequently Asked Questions

Yes, medical cannabis is legal under the Texas Compassionate Use Program. Patients with a qualifying condition can access medical cannabis products containing THC.

There are over 150 qualifying conditions, including chronic pain, Crohn's disease, PTSD, and more. Visit texasoriginal.com/texas-compassionate to view the complete list of conditions that qualify for a medical cannabis prescription.

Patients must be permanent Texas residents to receive a medical cannabis prescription.

No, participation in the Compassionate Use Program does not, in itself, disqualify an individual from obtaining or maintaining a License to Carry (LTC). The Department of Public Safety (DPS) has stated that they do not consider participation in the CUP as a reason to disqualify an individual from possessing firearms. Learn more about the Compassionate Use Program by visiting: https://www.dps.texas.gov/section/compassionate-use-program/faq/patients.

Patient information in the Compassionate Use Registry is confidential and protected by law and may only be accessed by the Department of Public Safety, registered physicians, and dispensing organizations.

No, Texas does not require patients to have a medical marijuana card. Instead, patients must have a valid medical cannabis prescription submitted by their physician to the Compassionate Use Registry of Texas.

The first step is to find a doctor and schedule an appointment. Once the doctor confirms your eligibility, they will add your prescription to the secure Compassionate Use Registry of Texas. Once your prescription is submitted, place an order for pick up or home delivery.

Please call (512) 424-0290 to verify a prescription. This is the direct line to the Compassionate Use Program.

The cannabis plant produces over 100 phytocannabinoids similar to endocannabinoids found in the human body. When ingested, the endocannabinoid system (ECS) helps transport cannabinoids throughout the body. Phytocannabinoids found in the cannabis plant, like CBD and THC, bind to cannabinoid receptors in our body and can enhance or influence the endocannabinoid system's function. Cannabinoids from the cannabis plant interact with receptors in the ECS to maintain homeostasis by regulating our mood, energy levels, immune function, blood pressure, how we experience pain, stress, hunger and more.

CBG, or cannabigerol, is a non-psychoactive cannabinoid found in the cannabis plant. It is considered to be the "mother of all cannabinoids" because it is the precursor cannabinoid from which other cannabinoids (like THC) are derived. When taken with THC, CBG may be beneficial for symptoms such as inflammation, appetite, anxiety and pain. CBG may also produce a more energizing, focused, balanced and uplifting effect.

CBN, or cannabinol, is one of over a hundred cannabinoids found in the cannabis plant. CBN may produce a relaxing, sedative effect and is often used as a natural sleep aid. When taken with THC, CBN may enhance the sedative effects of medical cannabis and alleviate symptoms such as restlessness, insomnia and more. Our Sweet Dreams products contain CBN, THC and targeted rest terpenes to help relieve sleep-related issues associated with qualifying medical conditions.

RSO, or Rick Simpson Oil, is a full spectrum cannabis extract that includes all the cannabinoids of the plant, including THC, CBD, flavonoids, terpenes, proteins and other potentially beneficial compounds.

While patients have reported minimal side effects, we know everyone is different. Common, mild side effects include nausea, gastrointestinal issues and sleepiness. Side effects may be more likely to occur if the medicine is taken while dehydrated, on an empty stomach or in too high of a dose. Always start low and go slow to avoid potential side effects. Please speak with your doctor about any concerns or potential interactions with your current medications.

Cannabis is a medicine, and our products are highly regulated to achieve the highest standards of quality, purity and consistency. They are guaranteed to be free of harmful contaminants. In addition, our products are prescribed under the care of a physician to treat your individual symptoms. Your doctor will dictate the most appropriate formulation and dose, considering any potential interactions with current medications.

Your prescription has been entered into the Compassionate Use Registry. To place your first order, shop online or call us at 512-614-0343.

Your prescription specifies which formulation and product your doctor has prescribed. You can browse all products and flavors by formulation on our website: www.texasoriginal.com/shop/

Note: Products that contain a cannabinoid other than CBD or THC may only be filled with a 0:1 THC prescription or a prescription that allows for any ratio. Sweet Dreams 1:1:1 products cannot be filled with a 0:1 THC prescription.

 

Setting up your account takes just a few minutes:

  1. Click Shop Now and choose your location or select delivery.
  2. On the product page, click Log In and sign in with Google, Apple or email. If you haven't ordered through our new system yet and need to link your previous account, click Sign Up to create an account.
  3. Visit the Preferences tab in your account to opt in to email and text updates about your order.

Once you submit your order, our team will review your prescription and order details before confirming it.

Yes, the confirmation emails you receive depend on how you ordered:

  • Online Orders: You will receive a confirmation from [email protected] when you place your order and a second email when it's ready for pickup.
  • Phone Orders: You will receive a confirmation from [email protected] once our team confirms your order and a second email at 10:30 am on your scheduled pickup day.
  • Delivery Orders: You will receive a confirmation from [email protected] when you place your order and a second email on your scheduled delivery day.

We recommend placing your order 24–48 hours in advance to allow time for processing.

Same-day pickup is available in South Austin, San Antonio, Houston Heights, Plano, Lubbock and Tyler. Wait times may vary based on order volume. We recommend ordering ahead whenever possible.

All Other Pickup Locations: Orders must be placed by 3 pm on the previous business day you plan to pick up your prescription.

View Pickup Location Hours

We offer same-day pickups at our South Austin, Houston Heights, Plano and San Antonio dispensaries. Orders must be placed by 5 pm the day you plan to pick up. We recommend ordering an hour before you plan to pick up so we have everything ready for you when you arrive.

Yes, a caregiver may pick up your medicine if they are listed in the Compassionate Use Registry and present a valid ID. Please contact your physician to get a caregiver added to your prescription.

If you would like to update your order, please call us at 512-614-0343. Please Note: We do NOT receive messages sent to us via text message.

  • Partner Pickups and Deliveries: If you miss your scheduled pickup or delivery date at a Partner Pickup location, your order will be canceled. You can place a new order online or by calling 512-614-0343.
  • Same-Day TXOG Locations: If you miss your pickup date at a TXOG Location that offers Same-Day Pickups, we will hold the order for 7 days. After 7 days, your order will be canceled and you will need to place a new order.
  • Other TXOG Locations: If you missed your pickup date at a TXOG Location without same-day service, you’ll receive an email from [email protected] at 10:30 am the next morning confirming whether your order is still available for pickup or has been canceled.

Not sure if your location is a Partner Pickup or Same-Day Location? You can explore our locations and their services here. 

Orders may be canceled if the selected products are not authorized in your current prescription entered by your physician or if your order is not picked up by the end of the selected pickup day. If your order is canceled, we'll notify you by email. The email will be sent from [email protected] or [email protected]. Please save these addresses to ensure you don't miss an important update! 

To avoid missing additional updates, please make sure the email address in your account is up to date. You can also subscribe to text message updates about your order by checking the "Text message updates" box in the Preferences section of your account page.

If you have questions about your order or need assistance placing a new one, contact our Customer Support team at [email protected] or 512-614-0343.

If your doctor has allocated refills on your prescription, you can place an order online or call 512-614-0343. If your prescription has expired, please contact your prescribing doctor. After your doctor has entered your new prescription, please notify us and we will get it ready for you.

In addition to our South Austin dispensary, we offer pickup locations across the state.

Our phones are open from 8 am to 6 pm Monday through Friday and 10 am to 3 pm on Saturdays and Sundays. To find the hours for our locations, visit our Pickup Locations page.

All sales are final at Texas Original. If you have questions about your dose, side effects or medication interactions, please consult your prescribing physician.

Two small bubbles are introduced in the manufacturing process. These bubbles do not impact the quality or amount of the medicine as the syringes are filled and checked by weight. The bubbles may be removed through light heat (see your Patient Slip for instructions on warming the oil) or light agitation. You may also sit the syringe upright and the bubbles will drift towards the top and reduce (slowly, due to the viscosity of the oil). When first dispensing the oil, you may notice a short delay before the oil begins to flow as the air bubble moves through the tip of the syringe.

All dosing and medical questions should be referred to your prescribing doctor.

Our tinctures are made with simple ingredients and are sugar-free, gluten-free, dye-free and vegan. Our tinctures are made with natural flavors with the exception of our cherry and Sweet Dreams tinctures, which contain very small amounts of artificial flavor. Our gummies are vegan, gluten-free and made without artificial dyes or flavors.

Store in a cool, dry place. Avoid exposing your medicine to direct sunlight, high humidity environments and extreme heat. We do not recommend refrigerating the medicine.

Our tinctures are sublingual – they are formulated to be placed in the cheek or under the tongue and held there as long as possible to maximize absorption in the mouth prior to being swallowed.

When traveling in Texas, we recommend keeping your prescription info with you. It’s important to remember that cannabis-based medicine is still a federally illegal substance, so we do not recommend traveling out of state with your medicine.

Cannabis is a botanical medicine, so there can be slight variations in the plant material from batch to batch. We don’t use any artificial dyes to control for color, so you may see variations. We rigorously test each batch for any contamination prior to bottling to ensure quality and consistency. Color variation does not impact either quality or consistency of your medicine.

Our unflavored tinctures, RSO products and Sweet Dreams gummies and tinctures contain terpenes.

Yes. All Texas Original products contain THC and will cause a positive result on a drug screening. While medical cannabis is legal for qualifying patients under the Compassionate Use Program, employers or probation officers may have differing policies regarding medical cannabis. We recommend speaking with your employer or parole officer before obtaining a prescription. Physicians may provide documentation confirming a patient's prescription. Additionally, law enforcement and supervising agencies can verify patient prescriptions by visiting the Texas Department of Public Safety website: https://www.dps.texas.gov/section/compassionate-use-program/law-enforcement

Unfortunately, it is federally illegal to mail cannabis products. All deliveries must be completed by our drivers.

You'll receive a confirmation email from [email protected] once you place your order and another on the day of your scheduled delivery. To make sure these emails don't go to spam, add this address to your contacts or mark it as safe.

We recommend placing your order for delivery up to 14 days in advance.

Yes. We require a valid ID for all patients upon receipt of the medicine. If someone is picking up or accepting delivery for you, you must have your physician add them as a caregiver. They will also need to provide ID upon receipt.

Texas Original offers free home delivery. The minimum order to receive home delivery is $200. Orders below $200 can be picked up from one of our convenient pickup locations across Texas.

Due to its federal legal status, cannabis medicine is not covered by insurance.

We offer various discounts, including a first-time patient discount of 20% off your first order.* Patients will also earn points for purchases completed through TXOG Rewards. First responders and all military retirees and veterans will also receive a discount of 20% off their order with a proper ID.* *Only one discount type may be applied per order

Discounts are applied when you receive your medicine. When you arrive, let your TXOG representative know about any discounts you qualify for and we will apply them for you.

Patients may pay by bank online. Bank payments are processed when you receive your order. We also accept Aeropay, debit, cash and checks. Checks can be made out to "Compassionate Cultivation, LLC." 

How to Access Aeropay:

1. Create an account and enter your information.

2. Click 'Add Bank Account,' choose your bank and sign in.

3. You're ready to pay! After you finish placing your order with us, click here to enter your order amount and pay online.

When you use Aeropay to pay for medical cannabis from Texas Original, the transaction will show up on your bank statement as "Compassionate Cu Purchase."

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