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Patient FAQs

We get a lot of questions about medical cannabis in Texas. Below, you can find answers to most questions. If your question isn’t answered below, please get in touch with us directly.

Fulfillment for New Patients

My doctor has approved my prescription – What are my next steps?

Your prescription has been entered into the Compassionate Use Registry. We don’t receive notifications that active prescriptions have been added, so you’ll call us directly at 512-467-4118 and we’ll walk you through filling your prescription & arrange a pick up or delivery.

What products are available to choose from to fill my prescription?

Your prescription will list which formulation your doctor is prescribing. All of our products and flavors by formulation are available on our website at www.texasoriginal.com/products.

How long does it take to fill and where can I pick up my prescription?

Prescriptions can usually be filled on the same day as requested. Our dispensary is located just south of Austin, and we have additional pick-up locations throughout Texas. If you cannot pick up, we offer home delivery by one of our drivers and will do our best to accommodate your preferred delivery dates.

What does home delivery cost?

Delivery is free of charge if your order is over $250. A fee of $25 is applied if the order is under $250. We deliver throughout the state, and most locations can receive deliveries within 1-3 days.

Do I need be home for delivery?

Yes. We require a valid ID for all patients upon receipt of the medicine. If someone will be picking up or accepting delivery for you, you must have your physician add them as a caregiver. They will also need to provide ID upon receipt.

Common Questions About Your Medicine

Who should I ask about changing my prescribed dose or formulation?

All dosing and medical questions should be referred to your prescribing doctor.

Are there added sugars, allergens, or artificial ingredients in your products?

Our unflavored products contain only cannabis oil extract and USP-grade MCT oil. Our flavored products use all- natural flavorings, with the exception of cherry, which contains very small amounts of artificial flavoring. For patients with sensitivities or an aversion to MCT oil, we also offer a Safflower oil option.

How do I store my medicine?

Store in a cool, dry place. Avoid direct sunlight and extreme heat; we do not recommend refrigerating the medicine.

Why does the color of the oil sometimes seem lighter or darker than previous orders?

Cannabis is a botanical medicine, so there can be slight variations in the plant material from batch to batch. We don’t use any artificial dyes to control for color, so you may see variations. We rigorously test each batch for any contamination prior to bottling to ensure quality and consistency. Color variation does not impact either quality or consistency of your medicine.

Do your products contain terpenes?

All of our formulations are available in either a Pure blend or a Plus Terpenes blend. For more information about our unique terpene profiles, visit: www.texasoriginal.com/understanding-terpenes.

How to Take Your Medicine

What are the potential side effects with this medicine?

While minimal side effects have been reported by patients, we know each person is different. Common, mild side effects include gastrointestinal issues and mild sleepiness. Please speak with your doctor about any concerns or potential interactions with current medications.

Should I take the medicine with food or water?

There is no indication that taking with or without food/water affects the efficacy of this medicine. As with other medications, taking on a full stomach could delay the effects.

Can I put the tincture or mouth spray into food or drink to consume?

Our tinctures are sublingual – they are formulated to be placed in the cheek or under the tongue and held there as long as possible to maximize absorption in the mouth prior to being swallowed.

Payment Questions

Is this medicine covered under any insurance plans?

To use an FSA or HSA account, please have the associated PIN with the card to complete the transaction or we can provide you a receipt for reimbursement.

How do I get a refill on my medication?

If your doctor has allocated refills, just call the dispensary to refill. If you need a new prescription, please contact your prescribing doctor. After your doctor has entered your new prescription, please notify us to get it ready for you.

What forms of payment do you accept?

We accept cash, checks and money orders. For pick up orders only, we can accept debit and qualifying FSA/HSA accounts with a PIN.

Do you offer any discounts?

We offer a military discount of 10% with a military ID.

Other Questions

Can I travel with my medication?

When traveling in Texas, we recommend keeping your prescription info with you. It’s important to remember that cannabis-based medicine is still a federally illegal substance, so we do not recommend traveling out of state with your medicine.

How is this medicine different from CBD oil available over the counter?

Cannabis is a medicine, and our products are highly regulated to achieve the highest standards of quality, purity and consistency. They are guaranteed to be free of harmful contaminants. In addition, our products are prescribed under the care of a physician to treat your individual symptoms. Your doctor will dictate the most appropriate formulation and dose, considering any potential interactions with current medications.

Do you have any dispensaries outside of Austin?

Unfortunately not at this time. However, we do currently offer pick up locations in other cities. Please ask our dispensary for details on the closest pick up location when you call to fill your prescription.

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For any questions or concerns, please feel free to get in touch with us at the form.

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